Smarter Choices for a Smarter Life with Syncolony IoT Software

Connected Living & Working

Experience THINGSBOLT at home or in the office. Control lights, climate, and security, set routines, and monitor spaces remotely—making every environment safe, comfortable, and intelligent.

Tap into Security

THINGSBOLT makes access and security effortless. Use a Passcode, fingerprint, or access card to control who enters your home or office, while managing permissions and monitoring activity remotely. Enjoy a smarter, safer environment that adapts to your lifestyle and work needs.

Q&A

What should I do if the device cannot be paired?
  1. Check whether the door lock uses a Wi-Fi protocol.

  2. Make sure that the steps on the app and door lock are correct and you follow the instructions.

  3. On the app, you can try switching the fast pairing mode (the indicator light blinks quickly) to the compatibility mode (the indicator light blinks slowly). Follow the instructions and perform operations on the device.

  4. Check whether the network works properly. Currently, only a 2.4 GHz Wi-Fi network is supported.

  5. If the pairing still fails, you can move the router closer to the door lock.

  6. You can pull the log data and connect the user I/O ports.

  7. If a paired device is removed and cannot be connected to the network, check whether the product ID (PID) exists and whether the number of data points (DPs) exceeds 30.

Why can not I find the temporary password data?

For security reasons, restrictions have been specially made. We recommend that you should not view the plain text password. Once you create a password on the app, you cannot get the password from the server. You can name the password content when available.

Why is the WiFi door lock shown offline on the app?
  1. Check whether your mobile phone is connected to the network and try refreshing the page.

  2. The power consumption type of the product does not match. You need to choose a low-power device. In principle, Wi-Fi door locks are low-power devices and do not go offline. The online or offline status is displayed on the app.

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